16 Day Explore Vietnam

Deposit & Payment

• Book now and secure your package with only a $100 deposit per person.
• Pay a 2nd instalment of $1774 per person within 28 days.
• You will then be invoiced for final payment 90 days prior to departure.

Booking Process

• Select the purple 'Reserve Your Seat' tab to begin your booking (you must 'Sign Up' first by entering your email and creating a password)
• Then select the purple 'Book now' tab of the tour you have selected
• Select your Departure Date, Departure City, Number of Passengers, Room Configuration, any Upgrade Options, and enter any Special Requests
• Click the purple ‘Proceed to Secure Checkout' tab
• Enter your credit card or PayPal details to secure your deposit/payment
• Once your order is complete, you will be prompted to complete a Booking Form so that we can fulfil your booking
• Your booking is confirmed once your Booking Form is submitted and you can begin the countdown to your Inspiring Vacation!
• You will then be allocated and contacted by one of our Dedicated Support Agent's (within 48 hours) who will support you right up until you return from your journey

Airfare Information

• Full-service airline used will be Singapore Airlines, Cathay Pacific, China Southern, Malaysia Airlines, Thai Airways, Vietnam Airlines or similar.

• Flights are not direct and include a maximum of two connections

• If you would like to travel with a preferred airline, please ensure you mention this in the special request field. Please note that appropriate fare and tax difference will be applicable in order to confirm your request.

• Adelaide customers will likely require two stops in either direction

• All tickets will include 20 kilos checked baggage per person, along with 7 kilos of hand luggage.

• Despite the airlines baggage allowance, we recommend travelling with 20 kilos per person due to restrictions with internal flights (where applicable), as well as coach and train transportation. Also, you will be responsible for handling your luggage at all times as the services of porters is not included. If travelling over this amount, you will be liable for any excess baggage fees enforced by the airline, payable direct.

• Once ticketed, flights are non-refundable; any changes will be subject to the airline rules and change fees

• Full names as per passport (including all middle names) are required

• Any airline schedule changes or cancellations are beyond our control

Premium Economy or Business Class upgrades

• Premium Economy upgrade - Not available.
• Business Class upgrade available for an additional $2,500 per person in addition to the standard package price (subject to availability).

Please specify this as a 'Special Request' when completing your booking and you will be quoted for the additional fare. In the event your selection is unavailable, or that you are dissatisfied with the quote, you will be provided with a full refund.

Land Only discount
A reduction of $700 per person applies if you wish to arrange your own airfares. To purchase a land-only fare, please select this option in the booking process under 'Departure City'.

Please note, if you are not arriving or departing as per the group itinerary, airport transfers are also no longer included. If you would like us to arrange this service for you, please refer to the ‘Extra services’ section for pricing.

Extending Your Stay
Some customers like to enhance their holiday by extending their stay pre- and/or post-tour or including a stopover in another destination. If you wish to do so, please follow these steps:

1. Once you have logged in to your account, click on ‘Book Now’ and complete the required fields until you reach the 'Special Requests' free text field.
2. Here, please specify your preferred flight arrangements and/or preferred airline. Be sure to mention if you would like us to also quote additional nights' accommodation, with the number of nights needed.
3. After finalising your purchase by processing your deposit payment, please proceed to submit your booking form with all traveller details. Your booking will then be assigned to your Dedicated Support Agent who will be in contact with you via email to verify your request.

By choosing to extend your stay, please note that a supplement of $150 per person, plus applicable fare and tax differences will apply. We will contact you via email with a quote and proposed flight itinerary, and then proceed with collecting the additional payment required to confirm your request.

You can enhance your holiday by arriving or departing before or after the tour, adding a stopover package en-route or booking a tour extension. On this tour you can choose from the following options:

Airport chauffeur
Take the hassle out of getting to the airport with private chauffeur transfers to and from your home airport. Your personal chauffeur will meet and greet you, attend to your luggage and drive you to your destination in a luxury vehicle.

• Within 30km of airport: $139 per vehicle (max 2 guests)
• Outside 30km of airport: You may add this option to your booking and the final price will be adjusted based on the transfer distance.

Additional surcharges may apply depending on pick-up time, tolls and government levies.

Airport Chauffeur can be selected once you have finalised your tour purchase and paid your deposit. When completing your Passenger Booking Form, you will be asked if you would like to add this service, where any applicable cost will be added to your final balance.

Pre and post tour accommodation (deviating from group flights forfeits your group airport transfers)

• Pre-tour accommodation: $151 per room per night for double/twin/single including breakfast and transfer
• Post-tour accommodation: $580 per room per night for double/twin/single including breakfast and transfer

Arrival and departure airport transfers

• Arrival Transfer: $35 per vehicle per direction (2 people)
• Departure Transfer: $35 per vehicle per direction (2 people)

Your transfer may be shared with other Inspiring Vacations customers.

Please specify in the 'Special Request' field when making your purchase your preferred travel arrangements and if you would like our team to book additional nights' accommodation and/or airport transfers. The additional cost for these land arrangements will be added to your final payment invoice and are subject to availability.

Airport lounges
Escape busy airport terminals and relax at a cosy and catered lounge instead. Departure lounge access in Sydney $70 per person (up to 6 hours); Melbourne & Brisbane $55 per person (up to 3 hours).

Airport lounge passes can be selected once you have finalised your tour purchase and paid your deposit. When completing your Passenger Booking Form, you will be asked if you would like to add this service, where any applicable cost will be added to your final balance.

You have the choice of 2 of 4 ‘Inspiring Experiences’ to enhance your journey included in your tour. If you wish to join the remaining 2 optional tours, these may be purchased seperately:

• Mekong Delta - $69pp
• My Son Tour - $69pp
• Hoi An Bike & Boat - $85pp
• Hanoi Street Food Tour - $60pp

Optional tours can be selected once you have finalised your tour purchase and paid your deposit. When completing your Passenger Booking Form, you will be asked if you would like to add Optional Tours, where any applicable cost will be added to your final balance. If you choose not to select them at this time, you can choose to add them later by logging in to your Account online or speaking with your Dedicated Support Agent for assistance.

Optional Tour Bundle:
As well as choosing 2 of 4 optional tours for free, if you're wanting to make the most of your time in Vietnam, why not purchase our optional tour bundle?
These optional tours have been hand-picked by our staff and based on our customers personal favourites.

1. Mekong Delta
2. My Son Tour
3. Hoi An Bike & Boat
4. Hanoi Street Food Tour

$99 per person.

Please note that you must select your Optional Tours no later than 65 days before departure, after which you will be required to purchase them on tour. Please keep in mind that anything purchased on-tour is subject to availability and prices may vary as you will be paying in local currency. We appreciate your understanding.

Please note that transportation to and from each optional tour is not included in the price. You will be required to make your own way to the starting point of the optional tour, as well as back to your hotel. Your tour guide can provide you with the direction and guidance needed to make your own way.

• Visas
• Travel insurance (recommended)
• Tipping
• Anything not mentioned in the itinerary
• Optional activities not included as part of your chosen 'Inspiring Sights'
• Personal expenses

Fitness Requirements
While the tour itinerary should give you some guidance and overview to the expected requirements, to determine if this tour is right for you we categorise each of our tours in terms of their intensity. These guidelines are to ensure that each tour group is conducted as expected and to ensure the overall satisfaction of all Inspiring Vacations customers. As a general rule, porterage is not included, therefore at all times you are expected to handle your own luggage where help may not be available. This particular tour is categorised as a “3”:

3 – Moderate Tour: A good level of fitness and mobility is required, as this tour includes a moderate level of physical activity and is considered a medium-fast paced tour. You should be able to walk up and down stairs, get on and off the coach and able to walk reasonable distances of approximately 2 kilometres per day or more with ease. Any physical ailments you may have must be disclosed at the time of booking to determine your suitability. If you have any form of walking aids, other than a walking stick or hiking poles, then this tour is not suitable.

Cruise Details
For further information on your Halong Bay cruise, click HERE.

Tipping
A friendly reminder that tipping is not included in your package. Tipping is not compulsory on your trip, but they can make a big difference to locals employed in the tourism industry. If you feel that your guide and driver have done an impeccable job, you can choose to give a gratuity, but this is entirely your decision.
For the services of your guide, it is suggested that you budget for AUD$10-20 per person, per day. Tipping of your driver is also appreciated and we would suggest AUD$5 per person, per day.
As this particular tour does not collect a ‘kitty’, it is entirely up to the individual whether or not you would like to tip locals for the services of things like taxis or when dining at restaurants. In these cases, we suggest you allow 10-20% of the value of the service as a tip. Again, it is not compulsory and entirely up to the individual.

Accommodation
The accommodation listed is subject to change. Any changes will be of an equal or higher standard. Bedding configurations (double or twin) are requests only. All efforts will be made to meet your preferences however any changes are beyond our control.

Single Supplement
Single supplement is $1,049 per person in addition to the twin share price.

Triple share
Available. 3 x twin share packages must be purchased. If you wish to purchase triple share please phone 1300 88 66 88.

Travel Insurance

Travel insurance is required to protect yourself against the unexpected.

We have partnered with nib to offer our customers competitive rates for their travel insurance. You can book comprehensive or budget cover simply by clicking HERE to arrange your policy.

Visa & Passport Information
It is the traveller's responsibility to ensure they have a valid passport. The passport must be valid for a minimum of six months from the intended date of return to Australia.
Australian passport holders will require a visa to enter Vietnam.
You will need to arrange your Visas for travel to Vietnam closer to departure. Please note, we don't recommend applying for the e-visa until around 30-45 days prior to your departure.
Visa's are easiest to complete online and take approximately 72 hours to confirm.
You will be able to obtain your e-visa when you have your flight documents indicating your date of entry into Vietnam. Remaining tour documentation, including hotel details, will be sent 4 weeks prior to departure.
Please note the e-visa is limited to 30 days validity from the date of arrival and is only valid for 3 months from date of issue.

You must make sure that the same travel document that was used for applying online is used for entering into Vietnam.

Visit https://evisa.xuatnhapcanh.gov.vn/ to apply for an e-visa.

Information required:

• Personal and passport details
• Arrival date and departure date (no specific flight details are required)
• Purpose of entry (tourist)
• Passport information
• Passport scanned copy
• Passport size photo scanned copy
• The name and address of your first hotel in Vietnam
• Pay USD $25per person by credit card
• Wait for it to be approved and you will be notified via email within approximately 72 hours.

Once approved, please ensure that you travel with the following documentation as they are required to present to customs upon arrival into the country:

• Passport with 6 months validity
• E-visa printout
• Travel itinerary (provided 30 days before departure)
• Hotel list (provided 30 days before departure)

Please note that these details are subject to change without notice. We recommend visiting https://smartraveller.gov.au for up to date information in terms of entry requirements. Visas should not be applied for until you receive your final documentation.

Tour Documentation
Final documentation including e-tickets and hotel details will be provided approximately 30 days prior to travel.

Group Size
2-16 people

Trip Style - Small Group Tour
These tours are our proudest creations. They have been crafted for Inspiring Vacations travellers exclusively, with personal and unique experiences in mind. You will travel with only a maximum of 20 other guests. Enjoy choice features such as hand-picked accommodation, a sampling of the region’s best culinary delights and a range of optional activities to choose from to best suit your travel style.

Children
Children must be 2 years old or over and share a room with parents at all times. Children are the same price as adults.

Tour Length
The total length of the tour in days includes time spent inflight and is subject to change, depending on the flight schedule. Please refer to the day-by-day itinerary for the time spent in your destination(s).

Refundable deposit within 28 days of purchase:

For cancellations made within 28 days of paying the deposit on any tour, your deposit can be refunded in full or can be transferred to a new booking should you decide to change to another package or destination. Please note this change of mind guarantee does not apply for bookings made within 90 days of departure, after which time our standard 48 hour cooling off period applies. After this time, your booking becomes non-refundable. 

All cancellation or change requests must be advised in writing to our Customer Service Team at support@inspiringvacations.com prior to the cut-off period, to allow us sufficient time to respond and action your request. Should we not hear from you following this time period, your booking becomes non-refundable and you will be issued with a reminder for the second installment due for your booking. 

Refund times will vary and the timeframe of which will be advised at the time of cancellation. Any refund of deposit will be issued back to the original form of payment. 

Any bookings made prior to 13 March 2020 must abide by the original payment term conditions. 

Transferrable second installment up until 90 days before scheduled departure: 

Following the second installment payment and up until 90 days before your departure only, should you wish to postpone your travel or transfer to another package, we can provide you with a credit note of the current balance paid on your booking, to be used to rebook within 18 months of the credit being issued. 

Any change request must be advised in writing to our Customer Service Team at support@inspiringvacations.com prior to the cut-off period specified, to allow us sufficient time to respond and action your request. Should we not hear from you once inside 90 days of scheduled departure, your booking remains non-refundable and becomes non-transferrable, and you will be issued with a reminder for the final balance due for your booking.

Any bookings made prior to 13 March 2020 must abide by the original payment term conditions. 

Please refer to our full Terms and Conditions for more details