Privacy Policy


Management of personal information is taken very seriously by Inspiring Vacations (we, us or our) and our policies and processes are aimed at ensuring all information collected is handled according to the Australian Privacy Principles (APPs) as directed under the Privacy Act 1988 (Cth).

The APPs regulate the way personal information (including sensitive information) is collected, used, disclosed, stored, and destroyed, and how an individual may gain access to or make complaints about personal information and sensitive information held or compiled about them.

This Privacy Policy does not apply to the personal information of Inspiring Vacations’ employees (employees should contact HR for further information).

Personal Information: Any information or an opinion about an identified individual or a reasonably identifiable individual is considered personal information. Such information might include name, address, phone number, date of birth, etc, and some of your information that has been de-identified (such that it is not capable of re-identification) is no longer consider personal information.

Sensitive Information: The following sub-sets of personal information are considered to be sensitive information:  information or an opinion about an individual’s racial or ethnic origin, political opinions, political association membership, religious beliefs or affiliations, philosophical beliefs, professional or trade association membership, trade union membership, sexual orientation or practices, criminal record, health information (e.g., medical conditions, dietary requirements, allergens or adverse medical events suffered) and genetic information.  As above, your passport in particular might disclose sensitive information to us. 

In order to fulfil bookings made with Inspiring Vacations, it is necessary and unavoidable that we request certain personal information and sensitive information. All information is handled according to this policy and we only request information that is necessary to produce the highest quality travel service.

Information That We Collect

The kinds of personal information we collect from you or about you will depend on the transaction you have entered with us, the type of travel service you have engaged with us to provide, and the services you are interested in.

During our booking process, you will typically be asked to provide your full name, date of birth, passport number, passport expiry, nationality, mailing address, email address, travel preferences, emergency contact details and any medical conditions that might impact the operation or continued safety of all those travelling. Under the Inspiring Vacations Terms & Conditions, it is necessary to provide such information in order for us to process your booking.

Credit card details are not collected by Inspiring Vacations and nor should they be volunteered. All credit card details are processed by Mint Payments or Braintree, our trusted third party payment gateways that are fully compliant with the Payment Card Industry Data Security Standards (PCI DSS). We may collect bank details for the purposes of processing refunds.

In addition to the personal information that might be collected by or disclosed to us as part of your enquiry or booking transaction, various non-identifiable information is collected in relation to every visitor to our site, or who otherwise interacts with us electronically. Such details may involve geographical tagging, cookies, IP address, onsite behaviour and interaction with digital marketing on third party websites. This information cannot be associated with any individual and is used to constantly improve the service provided to you. Any cookies used cannot access information stored on your computer.  If you would prefer to disable cookies etc, please refer to the instructions in your relevant web browser.

Inspiring Vacations will communicate with you on an anonymous basis where it is practical to do so and there is no legal requirement to request your true identity.

How We Collect Information

We aim to primarily obtain personal information or sensitive information (as applicable) only directly from you through customer booking forms, however any interaction with Inspiring Vacations may involve the provision of personal information or sensitive information. This might include email, phone, social media, account registration or online chat. That information may be provided by you directly or by someone else to whom you have provided consent to submit personal information. If you are providing personal information with regards to a third party (eg, your next-of-kin or emergency contact), you acknowledge that you have received their consent to do so.

The completion of a booking with Inspiring Vacations, the provision of personal information or sensitive information through any other means, or the continued use of this website, all of which are entirely voluntary in nature, shall be taken as consent to use such information in a manner outlined in this policy.

Why We Collect Personal Information

It is necessary and unavoidable that we collect personal information for the primary purpose of fulfilling bookings or requests for quotes made with Inspiring Vacations. As such, this information will be communicated to third party service providers including airlines, hotels, tour operators and other transport or travel operators. In some instances, the third party service providers may have direct access to our database for the purpose of providing the required service for you.

Where personal information is withheld, it may not be possible for such services and any other provided by Inspiring Vacations to be provided. Certain personal information may also be requested in order to respond to an enquiry.

If you have provided us with any sensitive information for a particular purpose, we will only use it for that purpose, unless you have provided your consent to use for other purposes.

Personal information may also be used for other secondary purposes reasonably expected to be carried out by Inspiring Vacations, including those related to administration, fraud, marketing, content improvement, research, statistical analysis, resolving technical issues and quality control.

Information may also be provided to government bodies for the purposes of confirming your ability to travel, arranging visas and necessary registrations, where required to do so by law.

Personal information will be held by Inspiring Vacations until it is no longer required for any of the listed functions at which point it will be deleted or destroyed. This may extend beyond the completion of your travel.

Your personal information will never be sold to third parties but may be transferred in the event of a business sale, merger, change of control, transfer of assets or any other reorganisation.

In the event that we do not collect, hold, use or disclose your personal information and sensitive information, or if you do not consent, then we may not be able to answer your enquiry, complete the transaction you have entered into, or provide the travel services that you have engaged us to provide.

How We Store Personal Information

Information will generally be stored in an electronic format,  but may also be in paper form. Security measures are aimed to protect the personal information and sensitive information about you from and against unauthorised access, use, alteration, modification, disclosure or destruction.  We take reasonable measures to do so. We have included reasonable security safeguards for electronic copy records.

Our reasonable technical safeguards include:

  • Limited access levels for our employees so your personal information can remain restricted;
  • Using passwords to restrict computer access and requiring regular changes to passwords for our employees;
  • Using secured online systems to store information; and
  • Using secured onsite and offsite facilities to store information.

All contracts with third party service providers require the same privacy procedures be followed.

How We Disclose Personal Information

Due to the nature of our service, it is necessary that personal information be provided to both Australian and foreign third parties. Your information may be disclosed to foreign third party operators and service providers who may or may not operate in the country of your destination. Personal information will only be disclosed where we believe it is necessary to fulfil your booking, that the third party operator or service provider is compliant with enforceable laws similar to the APPs and you have consented for us to do so or it is otherwise required by law.

Inspiring Vacations arranges travel all around the world, so your personal information (including sensitive information and health information) will be disclosed as relevant to hotels, tour operators or third party service providers in and relevant to your chosen country/ies of travel and travel destination/s.   We aim to ensure that the overseas recipient of your personal information will protect your personal information in accordance with equivalent or higher data protection practices. 

Who We Share Your Information With

We won’t share any personal information and sensitive information you give us with anyone outside of Inspiring Vacations, except as specified in this policy, or when required or permitted by law, or with our third party service providers  and professional advisors (e.g. accountants, debt collectors, HR consultants, lawyers, etc.) or our related entities that need to have access to the information to provide products or services to us, or on our behalf, or as you have requested.

We protect your personal information and sensitive information, with appropriate security measures, and we require our third party service providers outlined above to comply in a similar fashion.

Destruction and De-Identification

We take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.

As an example, our destruction and de-identification methods may include:

  • Paper records being placed in security bins and shredded; or
  • Electronic records being deleted from all locations to the best of our ability or encrypted and/or places beyond use.


You will only receive marketing material where you have provided consent. You may choose to opt out of our mailing list at any time by following the unsubscribe link in the footer of every marketing email or by emailing By necessity, you will continue to receive email communication in relation to your booking.

Some of our marketing activities may be provided or facilitated by third party operators or service providers.

Corrections Or Concerns

You have certain rights regarding your personal information.

Your rights with respect to your own personal information include the following:

  • The right to request access to your personal information. This enables you to receive a copy of the personal information we hold about you.
  • The right to request correction of your personal information if it is inaccurate. You may also supplement any incomplete personal information we have, taking into account the purposes of the processing.
  • The right to request deletion of your personal information if:
    • your personal information is no longer necessary for the purposes for which we collected or processed them; or
    • you withdraw your consent if the processing of your personal information is based on consent and no other legal ground exists; or
    • you object to the processing of your personal information and we do not have an overriding legitimate ground for processing; or
    • your personal information is unlawfully processed; or
    • your personal information must be deleted for compliance with a legal obligation.
  • The right to object to the processing of your personal information. We will comply with your request, unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal information to establish, exercise, or defend a legal claim.
  • The right to restrict the processing of personal information, if:
    • the accuracy of your personal information is contested by you, for the period in which we have to verify the accuracy of the personal information; or
    • the processing is unlawful, and you oppose the deletion of your personal information and request restriction; or
    • we no longer need your personal information for the purposes of processing, but your personal information is required by you for legal claims; or
    • you have objected to the processing for the period in which we have to verify overriding legitimate grounds.
  • The right to data portability. You may request that we send this personal information to a third party, where feasible. You only have this right if it relates to personal information you have provided to us where the processing is based on consent or necessity for the performance of a contract between you and us, and the processing is conducted by automated means.
  • You have the right to lodge complaints about our privacy practices directly to us, and we will respond to your complaint in line with our procedures, in accordance with the Privacy Act and the APPs. Please use our contact details below.
  • You also have the right to lodge a complaint to the Office of the Australian Information Commissioner (OAIC), if we have not responded to your complaint, or if you are dissatisfied with our response.  We of course would like the first opportunity to attempt to resolve your complaint.

You will not usually have to pay a fee to access your personal information (or to exercise any of the other rights described in this Statement). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).  To the extent you use a third party to submit a data request on your behalf, we may need to take reasonable steps to verify the authenticity of the request. These are security measures to ensure that personal information is not disclosed to any person who has no right to receive it. In an effort to speed up our response, we may also contact you to ask you for further information in relation to your request. 

Should you become aware of incorrect personal information held by us or have any concerns over the information held by us, please email or submit the below form. 

Third Party Links

Where a link on the Inspiring Vacations website directs you to a third party website, any provision of personal information is no longer to Inspiring Vacations and therefore is not subject to this privacy policy. You acknowledge that Inspiring Vacations is not responsible for any personal information provided to a third party.

Changes To This Privacy Policy 

Inspiring Vacations reserves the right to alter this Privacy Policy at any time. Where the change is considered material, consent will be obtained from you to continue to hold your personal information. Where consent is no longer provided, your personal information will be removed.

Contacting Us/Privacy Requests and Complaints

You can ask us questions about our Privacy Policy, and our privacy and data protection practices. If you wish to access your personal information file, or for any other complaints or concerns regarding your personal information held about Inspiring Vacations, please contact us.

You can contact us in the following ways:

  • Direct Mail: Level 2/420 St Kilda Road, Melbourne VIC 3004
  • Phone: 1300 88 66 88
  • Email:
  • Internet: via ‘Inspiring Vacations Data Privacy Request Form’ below


Policy updated: 7 March 2024


Welcome to the Inspiring Vacations Data Privacy Request Form. This form is intended for Inspiring Vacations members seeking to exercise applicable data privacy rights.

For security purposes, Inspiring Vacations may request further information from you in order to validate your identity.