Terms & Conditions

Please carefully read the following terms and conditions as by using this Website or purchasing any of the products or services offered by Inspiring Vacations Pty Ltd ACN 623 610 711, trading as Inspiring Vacations, you agree to have read, understood and be bound by these terms as well as the terms specific to each package and published on the relevant package page and which supersedes all prior agreements or understandings. References to Website refer to www.inspiringvacations.com.au and references to Package refer to the product purchased on the Website and all of its advertised components.

Website Information

All care is taken to ensure that the information published on the website with regards to the destination, package or its components is accurate. In some cases, the information provided may serve only as a guide and actual circumstances may differ whilst on tour, such as routing or accommodation. Material published on the Website should not be viewed as advice and is provided for information purposes only. We recommend that you familiarise yourself with the components of the package prior to purchase. Inspiring Vacations reserves the right the alter Website information at any time without notice.

Inspiring Vacations reserves the right to restrict access to the Website, from communicating with Inspiring Vacations or from completing a booking for any reason and at any time at its sole discretion. 

Use of the Website

You agree not to use the website in any way that interferes with its normal operation. Any data gather or extraction methods are strictly prohibited without prior consent. Any information or intellectual property owned or licenced by Inspiring Vacations and published on the Website shall not be copied or commercialised without the prior consent of Inspiring Vacations. Where payment is processed on the Inspiring Vacations website, you warranty that the details used are your own or those of a third party who has consented for you to use those details and that you are fully responsible for their use.

Prices

All transactions made with Inspiring Vacations are free from credit card surcharges. 

Full payment is required at the time of booking and all prices are detailed prior to booking on the Website unless varied by promotional campaigns or special offers, the application of which will be subject to the terms specific to that campaign or offer. All prices are on a per person twin share basis. It is the customer’s responsibility to review their order prior to payment as refunds may not be available or cancellation fees may apply should you choose to cancel. You are responsible for making all payments, including any additional charges arising from optional activities or variations, regardless of whether your booking contains other travellers or you are purchasing on behalf of another party.

Published prices are for a limited time only and may change from time to time for reasons including but not limited to fluctuations in the cost of the package components or special offers. Inspiring Vacations reserves the right to vary the price of its packages at any time and without notice. Inspiring Vacations reserves the right to change prices at any time without notice. Purchases made prior to a decrease in price will not be entitled to a refund equal to the difference in the amount paid and the new price. Further, prior purchases will not be required to contribute further payment following an increase in price. As a result, customers travelling on the same departure may have been charged different amounts and refunds will not be available for any differences in pricing.

Customer Details

Personal information is required in order to book the components of your package and will be handled according to Inspiring Vacations’ Privacy Policy. Failure to provide information in a timely manner or the provision of inaccurate information may result in additional charges or the denial of service.

All bookings should be reviewed upon confirmation to ensure all details are correct and to communicate any errors as soon as possible.

Comparative Pricing

Where a comparative price is displayed next to the advertised price, it should be taken as a comparison to a product of similar duration, standard of travel and inclusions to that destination that is available for sale to the public for a similar time of travel. Where a comparative product of the same duration cannot be found, an average price per day may be used. Where a comparative product of similar inclusions cannot be found, the products of multiple providers may be combined to produce a comparative price.

Current Contests and Competitions

Contest Name: Where is the most beautiful place on Earth? Running from 5th October to 19th October 2018. Click here for the competition terms and conditions.

Discounts

From time to time, Inspiring Vacations may offer promotional codes or discounts, the use of which is subject to the terms specific to that promotion. 

Inclusions

Your package will include the various components described on the package page and included in the package itinerary. As the product constitute an entire package, itemised costings will not be provided and refunds for unused components will not be available.

Exclusions

Anything not described in the package terms or itinerary are not included in your package. Anything specifically mentioned as an Exclusion is not intended to be exhaustive. 

Minors

Please refer to individual package terms to determine whether travelling with minors is permitted and minimum ages. Where permitted, all travellers under the age of 18 must be accompanied by an adult.

Tipping

While not prevalent in Australia, tipping is an important custom in many parts of the world and may or may not be included in your package. Where tipping is not included, any amount paid is entirely at your discretion. However, in recognition of great service and with regard to local traditions, we recommend you partake in this practice. Guidelines will be provided prior to departure. Where tipping is included in the package, no refund will be available.

Hotels

The hotels listed in the terms of the package should be viewed as a guide only and, where not available, a hotel of similar standard will be provided. Customers travelling together on the same package may be accommodated in different hotels and no compensation will be provided for being in accommodation different to other travellers. While all care is taken in selecting hotels of an appropriate standard, the day to day operations of the hotel remain beyond the control of Inspiring Vacations and any injury, illness or loss of enjoyment resulting from a fault on the part of the hotel will not be responsibility of Inspiring Vacations. Requests for specific room types are subject to availability. While all reasonable efforts are made to secure non-smoking rooms, this may not be possible due to local customs. 

Transfers

Transfers may included in your package and may be on a group or individual basis. Transfers cannot be redirected from an alternative source or to an alternative destination. Should the transfer be missed for any reason, it is the customer’s responsibility to make their way to the necessary destination. No refund will be provided where the transfer remains unused. Should a requested flight variation to arrive early or depart late be arranged, any included airport transfers may not be included and is subject to the terms specific to that package.

Free Time

Any activity undertaken during any free time whilst on tour is at the discretion of the individual traveller and Inspiring Vacations will not be responsible for any circumstances arising from those activities. This includes shopping and Inspiring Vacations carries no liability for the quality or delivery of any items purchased and the use of any payment method is entirely at the customer’s own risk.

Health & Fitness

Everyone deserves to be inspired by travel and we welcome anyone seeking to explore the world’s great destinations. Our packages may involve long days, walking, climbing stairs, the carrying of luggage and extreme heat or cold, and we recommend that you familiarise yourself with the package itinerary to ensure the suitability of the package to your abilities. Should there be any hesitations, we recommend you consult a doctor.

At the time of booking, any disability or medical condition that may require assistance while on tour must be disclosed. Inspiring Vacations will make all reasonable efforts to ensure those requirements are catered for, however we cannot guarantee that all component service providers will comply with your request and we will not be held liable for any failure to accommodate your requirements or for any denial of service. Further, Inspiring Vacations will not be liable for any injury, illness or loss of enjoyment resulting from any disability or medical condition. Where a component of a package, or the package in its entirety, is not able to be provided as a result of a disability or medical condition, no refund will be available.

Medical Assistance

Medical professionals do not accompany any of our tours and it is the customer’s responsibility to obtain any medical assistance required. Inspiring Vacations will not be liable for any costs incurred or for the quality of care provided.

Airfares

All airfares are arranged with third party airlines according to the terms specific to the product and may be booked at any time after booking at the discretion of Inspiring Vacations. Where no variations have been requested at the time of booking, the Package airfare will be booked with no further correspondence and no further charges will be requested. Where multiple airlines are listed in the Package terms, the airline chosen from that list will be entirely at the discretion of Inspiring Vacations and any change will be subject to availability as well as the payment of resulting charges. Where variations to the Package airfare are requested, Inspiring Vacations will make contact to quote the requested itinerary and invoice for any additional fees.

Once airfares have been booked, regardless of whether details have been provided to the customer, any changes will incur fees from both Inspiring Vacations and the airline. Airfares will be booked according to the information provided by the customer and Inspiring Vacations will not be held liable for any costs resulting from the provision of incorrect information. 

In the event of a schedule change, delay or disruption, which remain at the sole discretion of the airline, Inspiring Vacations will not be held liable for any resulting costs, such as those incurred in joining the tour at a different location, or refund any package component not received.

It is the customer’s responsibility to familiarise themselves with the terms and conditions specific to the airline, such as with regards to luggage limits or conditions of carriage, and to regularly check schedules prior to departure for any changes.

Travel Insurance

We strongly encourage all customers to purchase travel insurance at the time of booking. Inspiring Vacations will not be held liable for expenses incurred as a result of a failure to obtain adequate insurance, including but not limited to medical expenses, loss of luggage, additional transportation due to cruise or airline schedule changes or the impossibility of delivering components of the package or the package in its entirety. 

Visa & Passports

It is the customer’s responsibility to investigate the visa requirements of their intended destination and to ensure they have a valid visa and passport. Your requirements are dependant on your own personal circumstances and Inspiring Vacations is not in a position to provide advice nor be held liable for any denial of service resulting from a failure to procure a valid visa or passport. 

Travel Advice

It is the customer’s responsibility to be aware of conditions in their intended destination before and during their travel. We recommend you review the information published on www.smarttraveller.gov.au and to register your travel plans.

Complaints

All on-tour complaints should in the first instance be communicated to your tour manager or third party service provider as many issues can be resolved in a timely manner with proper communication. Failure to do so may result in any claim for compensation to be reduced or denied. 

Should you wish to contact Inspiring Vacations directly, please email support@inspiringvacations.com.au within 30 days from the completion of your package. Communication after this time may result in any claim for compensation being reduced or denied.

Cancellation

A full refund will be available within 48 hours of purchase by emailing support@inspiringvacations.com.au. Beyond this time, components of your package may begin to be secured and as such your booking becomes strictly non-refundable. 

Cancellation by Inspiring Vacations

Inspiring Vacations reserves the right to cancel a booking at any time at its sole discretion. In such circumstances, all amounts paid will be refunded in full but Inspiring Vacations will not be liable for any other expenses or loss incurred.

Documentation

The package terms and itinerary will contain most of the information relevant to your package. Specific booking information will be provided approximately 30 days prior to travel and may be provided as package components are booked at the discretion of Inspiring Vacations. 

Special Requests

Any special requests should be detailed in your booking form and, while all reasonable efforts are made to satisfy your requests, Inspiring Vacations will not be liable for any injury, illness or loss of enjoyment resulting from a component service provider’s failure to satisfy your request.

All reasonable effort will be taken to satisfy seating or cabin requests, however Inspiring Vacations will not be responsible for any changes made at the discretion of the third party provider.

Change Requests

Any request at the time of booking to vary the standard package is on a request basis only and Inspiring Vacations does not guarantee that the request will be met. Any request after booking may be denied at the discretion of Inspiring Vacations. All changes will incur a change fee of $250 per person in addition to any further charges resulting from the request. Where the request requires additional fees, a quote and invoice will be provided which must be paid by the expiry time listed. Payment of the invoice will be taken as acceptance of the quote and any amount paid becomes strictly non-refundable. Where payment is not received by the expiry time the quote will be cancelled and Inspiring Vacations reserves the right to deny any future request. Should an additional quote be provided, Inspiring Vacations cannot guarantee that the same terms and price will be available. 

Changes to Itinerary

The itineraries provided serve as a guide only and may be subject to change without notice and at the discretion of Inspiring Vacations. Itineraries may be altered for reasons including, but not limited to, weather conditions, social unrest, poor road conditions or generally to ensure the safe passage of customers. Itineraries may also be changed due to local circumstances or events. Changes may or may not be communicated prior to departure. Inspiring Vacations will not be liable for any costs resulting from a change in itinerary due to factors beyond its control. Further, customers are not entitled to a refund for itinerary alterations resulting from factors beyond Inspiring Vacations’ control. 

Conduct

Inspiring Vacations reserves the right to remove from the tour any traveller who’s behaviour is considered inappropriate and not in the interests of other travellers. No refund will be available to anyone removed from the tour for inappropriate behaviour.

Customer Promise Guarantee

Our commitment is to provide the highest quality service to every customer that books with Inspiring Vacations. We guarantee that you will be contacted by your dedicated customer support agent both before you depart and after you return and, if we don’t, your trip with us will be free.

The Customer Service Guarantee is subject to the following terms:

Force Majeure

Force Majeure describes any occurrence or event that is beyond Inspiring Vacation’s reasonable control and which could not have been reasonably prevented by Inspiring Vacations, which includes, but is not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, licence and the common law as applicable from time to time.

Limitation of Liability

Our packages may comprise the services of multiple independent providers who are not agents or employees of Inspiring Vacations and whose day to day operations are beyond the control of Inspiring Vacations. While all care is taken in selecting those providers, Inspiring Vacations is not responsible for the provision of that service or for any resulting injury, illness or loss of enjoyment. By purchasing your package, you acknowledge and assume the inherent risks associated with your chosen destination or package activities. It is the customer’s responsibility to familiarise themselves with the terms and conditions applicable to each service provider.

Should any component of your package or the package in its entirety be cancelled or altered in any way due to forces beyond Inspiring Vacations’ reasonable control, Inspiring Vacations will not be liable for any costs, injury, illness or loss of enjoyment resulting from that cancellation or alteration. Further, Inspiring Vacations will be under no obligation to refund any amounts paid by the customer. We recommend all customers obtain adequate travel insurance upon booking your package to provide protection against such events. 

To the extent permitted by law, Inspiring Vacations’ liability is limited to the resupply of the package purchased or the equivalent cost of supplying that package.

Indemnity

You agree to indemnify Inspiring Vacations and its directors, officers and employees against any loss, including legal fees, or liability arising from your own conduct or breach of this agreement.

These terms are governed by the laws of Victoria, Australia. 

QBE Travel Insurance

Insurance is underwritten by QBE Insurance (Australia) Limited ABN 78 003 191 035 AFSL 239545. Inspiring Vacations Pty Ltd ABN 22 623 610 711 is an authorised distributor of QBE.

Paired Solo Travellers

Some packages may allow you to avoid paying a single supplement by expressing interest as a Paired Solo Traveller.

All tentative bookings must be arranged over the phone by calling 1300 88 66 88.

A fee of $250 will be requested along with your name, email address and booking preferences. This fee is in addition to the twin share price. Should you not be paired with another solo traveller within the next 30 days, this fee will be refunded in full.

Solo travellers are matched only on the basis of gender and not on other factors such as age, nationality, religion or sexuality. We kindly ask that you disclose any requirements, medical or otherwise, that might disturb your matched traveller’s sleep (e.g. sleep apnoea or a CPAP machine). Unfortunately, in the other traveller’s interests, we request that you proceed with your own private room with the resulting single supplement. 

We will contact you within 30 days should a second traveller be found at which point we will finalise your booking. If, after finalising your booking, we are unable to finalise the second traveller’s booking, your own booking will be cancelled and all amounts paid will be refunded in full.

Note that for some portions of some itineraries, you may not be with a larger group. Some packages may operate on groups as small as two and there may therefore be time spent travelling only with your paired traveller. 

You will be introduced to your matched solo traveller at the beginning of your itinerary and your personal details will not be shared as per our Privacy Policy. Should there be any dissatisfaction with your matched traveller, unfortunately we are unable to make any changes to your room arrangements or offer any refund. Inspiring Vacations takes no responsibility for and will not be held liable for any dissatisfaction with the matched traveller or for their actions. 

All departures remain strictly subject to availability and may sell out prior to your tentative booking being confirmed, in which case the fee will be refunded in full. All other booking terms apply. 

 

 

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