Meet Jacinda, one of our Operations Specialists
Since joining Inspiring Vacations as a Travel Specialist in August 2018, Jacinda has taken on many important responsibilities in Operations and is now our Operations Team Leader. Here are Jacinda’s thoughts about joining Inspiring Vacations and how she has found a better way.
Why did you join our team?
I wanted to be a part of a business with a purpose where everyone contributes, takes risks to do things differently and looks after its people and customers. I approached our Head of Operations and suggested an opportunity for me to use my knowledge across both Operations and Customer Service in a hybrid role. I was then able to progress while working in a culture of motivated, like-minded people.
What do you love most about your job?
I personally love taking on new challenges. I have been involved in setting up our air booking system and flights team, and upon moving into the Operations team I have taken on additional responsibilities in managing the fulfilment of tours. The leadership team are supportive, motivating and willing to provide opportunities to grow if you put your hand up for them! I like that we are all on the same team as there is a company-wide involvement in customer service – which is quite unique and allows everyone to connect with our customers.
What are your favourite perks?
I love the flexibility to work from anywhere and genuinely appreciate that we are trusted with that choice. The rotating roster is great as it gives you the ability to do things you usually can't with a 9-5 job. I just returned from an extraordinary tour of Jordan to Israel where I was able to enjoy working whilst travelling with our very own customers!
How would you describe the culture? We’re all like-minded people who are motivated and passionate about contributing. There is a company-wide involvement in customer service which is unique and allows everyone to connect with our customers and have a common focus. We’re not too serious, and like to take the time for a chat and laugh. We’re well looked after with benefits and flexible work arrangements, we’re recognised and rewarded for our hard work and our management team are supportive and friendly.
What would you say to people considering joining our team? Working at Inspiring Vacations gives your work purpose and you’re not just another number here. We’re a tight team of people who are all motivated and genuinely excited to be a part of where our company is headed. We have plenty of opportunities to grow.