Book now | Travel with confidence | Health and Safety
Inspiring Vacations has been globally recognised and awarded for its handling of COVID-19 during the pandemic. The safety and wellbeing of our guests is our highest concern during this time of uncertainty, and we are continuously monitoring the evolving COVID-19 situation.
We have adopted the advice of the WHO to ensure all customers can travel with the knowledge of how to travel safely and with confidence.
Updated: 18 November 2020
What is COVID-19?
COVID-19 is an infectious disease caused by a newly discovered coronavirus. It is possible for a person to catch COVID-19 and develop no illness or symptoms. For others, it can cause a range of symptoms including respiratory infections that range from mild to extremely serious. It can be fatal.
With COVID-19 being a new disease, there is no existing immunity in our community. This means that COVID-19 can spread widely and quickly.
Common symptoms include:
Hygiene
Protection against COVID-19 as well as other transmissible diseases requires enhanced protocols in hygiene and sanitation. All our travellers are asked to follow hygiene practices recommended by the World Health Organization including the thorough and regular washing of hands and sanitising when required.
What to do when travelling
Public Transport (trains, planes, cruises): It is important to be aware of your surroundings when using public forms of transport. Avoid touching surfaces where possible or eating in non-food areas.
Hotels: Hotels are widely implementing COVID Clean practises which includes sanitising linen and commonly used room locations. However, using sanitary wipes and sprays on arrival is recommended when using highly touched items or surfaces like in-room telephones, remote controls and door handles.
Bus/Coaches: Use sanitary wipes to clean surfaces around your seat like tabletops, cup holders and armrests. Ensure you cover your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately into a closed bin and wash your hands.
Passenger Screening on departure and arrival
You may notice that most, if not all, airlines have taken additional screening precautions for all passengers for both domestic and overseas travel. It is important that you heed the advice of staff to ensure a comfortable journey to and from your destination.
All screening procedures may differ from airport to airport depending on the location and travel warnings present. At this stage, Inspiring Vacations will not be screening customers at the beginning of each trip.
Some of our local partners may choose to introduce their own screening measures and we recommend travellers cooperate with their efforts, and they also have our full support for any new measure they wish to introduce to benefit our customers
Customer Support team
Leading up to, during and upon your return, our customer support team will be here to answer any questions you may have and to collect any important feedback you wish to share.
While our hours are currently revised to 9am – 5pm AEST Monday through to Friday, we expect these hours to be extended once our group tours recommence.
For convenience when travelling overseas, we can be contacted through our Facebook page, which is monitored by our team regularly. Outside of our standard hours, our local team are well-equipped to provide any further assistance that you may need at the time.
Keeping customers informed
We have linked our Travel Updates page directly with the Smart Traveller website, where ourselves and our customers will be kept regularly informed of any changes to travel conditions or government regulations for the destinations that we service.
We are also in regular contact with our worldwide network of partners, who will keep us informed of any immediate changes that come to light that may affect the operation of our tours or impact our customer's health or safety in any way. The moment we suspect that our customers may be impacted, you will be informed in a timely manner.
Incident Management
All suspected/confirmed cases of COVID-19 will be treated as an incident and the appropriate response undertaken as per our existing Incident Management Plan.
With current measures and government restrictions in place, the risk of exposure by the time international travel commences once again should be reduced. However, if any customer shows COVID-19 symptoms whilst on a trip, we will follow our incident management plan.
Depending on the individual case, we may:
- Ask the passenger to self-isolate while waiting for advice from local health authorities
- Inform the rest of the customers about the possibility of exposure
- As always, please continue to adhere to the advice of local authorities and representatives.
Resources
Australia
United States
Canada
India
