Terms & Conditions
Please carefully read the following terms and conditions as by using this Website or purchasing any of the products or services offered by Inspiring Vacations Pty Ltd ACN 623 610 711, trading as Inspiring Vacations, you agree to have read, understood and be bound by these terms as well as the terms specific to each package and published on the relevant package page and which supersedes all prior agreements or understandings. References to Website refer to www.inspiringvacations.com and references to Package refer to the product purchased on the Website and all of its advertised components.
All care is taken to ensure that the information published on the website with regards to the destination, package or its components is accurate. In some cases, the information provided may serve only as a guide and actual circumstances may differ whilst on tour, such as routing or accommodation. Packages or excursion itineraries may change or be different from those described in the brochure as a result of local conditions, weather conditions and annual events. Inspiring Vacations will endeavor to notify you of any significant changes prior to your departure. Material published on the Website should not be viewed as advice and is provided for information purposes only. We recommend that you familiarise yourself with the components of the package prior to purchase. Inspiring Vacations reserves the right to alter Website information at any time without notice.
Inspiring Vacations reserves the right to restrict access to the Website, from communicating with Inspiring Vacations or from completing a booking for any reason and at any time at its sole discretion.
Use of the Website
You agree not to use the website in any way that interferes with its normal operation. Any data gathering or extraction methods are strictly prohibited without prior consent. Any information or intellectual property owned or licensed by Inspiring Vacations and published on the Website shall not be copied or commercialised without the prior consent of Inspiring Vacations. Where payment is processed on the Inspiring Vacations website, you warrant that the details used are your own or those of a third party who has consented for you to use those details and that you are fully responsible for their use.
To view full product details and make purchases using the Website, users must sign up.
By signing up as a member, you accept and agree that:
Payments made to Inspiring Vacations may be subject to transaction fees, including if by credit card or Paypal. Applicable fees will be disclosed at the time of payment.
The completion of a booking may require a deposit or full payment and all prices are detailed prior to booking on the Website unless varied by promotional campaigns or special offers, the application of which will be subject to the terms specific to that campaign or offer. Prices may be on a per person twin share basis. It is the customer's responsibility to review their order prior to payment as refunds may not be available or cancellation fees may apply should you choose to cancel.
You are responsible for making all payments, including any additional charges arising from optional activities or variations and any final payment should only a deposit have been paid, regardless of whether your booking contains other travellers or you are purchasing on behalf of another party.
The immediate cancellation of your booking may occur should payment not settle with Inspiring Vacations by the due date. In such an event, refunds or the reinstatement of your booking may not be available. Should it be agreed that a booking be reinstated, fees may apply.
Published prices are for a limited time only and may change from time to time for reasons including but not limited to fluctuations in the cost of the package components or special offers. Inspiring Vacations reserves the right to vary the price of its packages at any time and without notice or to vary the required deposit amount. Inspiring Vacations reserves the right to change prices at any time without notice. Such changes will apply to bookings made after those changes are made. Purchases made prior to a decrease in price will not be entitled to a refund equal to the difference in the amount paid and the new price or for their deposit amount to be adjusted. As a result, customers travelling on the same departure may have been charged different amounts and refunds will not be available for any differences in pricing. Prices will be confirmed at the time of booking.
All bookings should be reviewed upon confirmation to ensure all details are correct and to communicate any errors as soon as possible.
Where a comparative ‘typically’ price is displayed next to the advertised price, it should be taken as a comparison to a product of similar duration, standard of travel and inclusions to that destination that is available for sale to the public for a similar time of travel. Where a comparative product of the same duration cannot be found, an average price per day may be used. Where a comparative product of similar inclusions cannot be found, the products of multiple providers may be combined to produce a comparative price.
Current Contests and Competitions
From time to time, Inspiring Vacations may run contests or competitions and applicable terms can be found HERE.
While all reasonable efforts are made to accurately publish availability, in the event that your booking is not confirmed, a full refund will be provided. In such circumstances, Inspiring Vacations will not be liable for any other expenses or loss incurred.
Traveller Details Form
In order to arrange your travel, Inspiring Vacations must be provided with your traveller details submitted via the Website through you Travel Details booking form. We recommend providing these details within 24 hours of your booking and any delay may result in your booking not being confirmed or an increase in price.
From time to time, Inspiring Vacations may offer promotional codes or discounts, the use of which is subject to the terms specific to that promotion.
All Other Offers
From time to time, offers and promotions will be made available to customers either directly by Inspiring Vacations or through 3rd party channels and websites. Unless explicitly stated otherwise, the following terms and conditions apply to these offers:
Anything not described in the package terms or itinerary are not included in your package. Anything specifically mentioned as an Exclusion is not intended to be exhaustive.
Please refer to individual package terms to determine whether travelling with minors is permitted and minimum ages. Where permitted, all travellers under the age of 18 must be accompanied by an adult. All accommodation must be shared with an accompanying adult.
While not prevalent in New Zealand, tipping is an important custom in many parts of the world and may or may not be included in your package. Where tipping is not included, any amount paid is entirely at your discretion and no reimbursement will be provided upon your return. However, in recognition of great service and with regard to local traditions, we recommend you partake in this practice. Guidelines may be provided prior to departure and, while all reasonable care is taken to ensure they accurately reflect local expectations, recommended tipping may change. Where tipping is included in the package, no refund will be available.
The hotels listed in the terms of the package should be viewed as a guide only and, where not available, a hotel of similar standard will be provided. Inspiring Vacations will not be liable for any costs incurred as a result of a change in hotel, for example in relation to personal arrangements. Customers travelling together on the same package may be accommodated in different hotels and no compensation will be provided for being in accommodation different to other travellers. While all care is taken in selecting hotels of an appropriate standard, the day to day operations of the hotel remain beyond the control of Inspiring Vacations and any injury, illness or loss of enjoyment resulting from a fault on the part of the hotel, including its employees and contractors, will not be the responsibility of Inspiring Vacations. Requests for specific room types are subject to availability and cannot be guaranteed. While all reasonable efforts are made to secure non-smoking rooms, this may not be possible due to local customs.
Hotel check-in is subject to the timing stipulated by the hotel. Early check-in will not be provided where flights arrive early and late check-out will not be provided where flights depart late. Availability of early check-in or late check-out is at the discretion of the hotel and the customer is responsible for any additional costs.
Transfers may be included in your package and may be on a group or individual basis. Transfers cannot be redirected from an alternative source or to an alternative destination. Should the transfer be missed for any reason, it is the customer's responsibility to make their way to the necessary destination. No refund will be provided where the transfer remains unused. Should a requested flight variation to arrive early or depart late be arranged, any included airport transfers may not be included and is subject to the terms specific to that package.
Any activity undertaken during any free time whilst on tour is at the discretion of the individual traveller and Inspiring Vacations will not be responsible for any circumstances arising from those activities. This includes shopping and Inspiring Vacations carries no liability for the quality or delivery of any items purchased and the use of any payment method is entirely at the customer's own risk.
Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilities and entertainment.
Health & Fitness
Everyone deserves to be inspired by travel and we welcome anyone seeking to explore the world’s great destinations. Our packages may involve long days, walking, climbing stairs, the carrying of luggage and extreme heat or cold, and we recommend that you familiarise yourself with the package itinerary to ensure the suitability of the package to your abilities. Should there be any hesitations, we recommend you consult a doctor.
At the time of booking, any disability or medical condition that may require assistance while on tour must be disclosed. Inspiring Vacations will make all reasonable efforts to ensure those requirements are catered for, however we cannot guarantee that all component service providers will comply with your request and we will not be held liable for any failure to accommodate your requirements or for any denial of service. Further, Inspiring Vacations will not be liable for any injury, illness or loss of enjoyment resulting from any disability or medical condition. Where a component of a package, or the package in its entirety, is not able to be provided as a result of a disability or medical condition, no refund will be available. Inspiring Vacations reserves the right to remove a passenger from the group for health & fitness related reasons and will not be liable for any resulting loss or additional costs.
Medical professionals cannot be guaranteed to accompany any of our tours and it is the customer's responsibility to obtain any medical assistance required. Inspiring Vacations will not be liable for any costs incurred or for the quality of care provided.
All airfares are arranged with third party airlines according to the terms specific to the product and, where included in the package, may be booked at any time after booking at the discretion of Inspiring Vacations. Where no variations have been requested at the time of booking, the Package airfare will be booked with no further correspondence. Where multiple airlines are listed in the Package terms, the airline chosen from that list will be entirely at the discretion of Inspiring Vacations and any change will be subject to availability as well as the payment of resulting charges. Where variations to the Package airfare are requested, Inspiring Vacations will make contact to quote the requested itinerary and invoice for any additional fees.
Once airfares have been booked, regardless of whether details have been provided to the customer, any changes will incur fees from both Inspiring Vacations and the airline. Airfares will be booked according to the information provided by the customer and Inspiring Vacations will not be held liable for any costs resulting from the provision of incorrect information. Any change to the identity of the airline, flight timing or aircraft type (if advertised) will not entitle the customer to cancel or change to other arrangements without paying any applicable cancellation fees except where specified in these booking conditions.
In the event of a schedule change, delay or disruption, which remain at the sole discretion of the airline, Inspiring Vacations will not be held liable for any resulting costs, such as those incurred in joining the tour at a different location or additional accommodation, or refund any package component not received. It is the customer’s responsibility to familiarise themselves with the terms and conditions specific to the airline, such as with regards to luggage limits or conditions of carriage, and to regularly check schedules prior to departure for any changes. Inspiring Vacations will not be liable for any costs resulting from a change in airport within a departure city.
Travel insurance is not included in your package. You are required to purchase comprehensive travel insurance at the time of booking that includes (without limitation) coverage for the cost of your holiday package, medical expenses, loss of luggage, cruise and land content and airfare changes that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes. Inspiring Vacations does not provide advice in relation to travel insurance. While customers may be referred to a nominated travel insurance provider, Inspiring Vacations does not represent that provider and any resulting purchase of insurance is at the customer’s sole discretion.
Visa & Passports
It is the customer’s responsibility to investigate the visa requirements of their intended destination and to ensure they have a valid visa and passport. Your requirements are dependent on your own personal circumstances and Inspiring Vacations is not in a position to provide advice nor be held liable for any denial of service resulting from a failure to procure a valid visa or passport.
It is the customer’s responsibility to be aware of conditions in their intended destination before and during their travel. We recommend you review the information published on www.smarttraveller.gov.au and to register your travel plans.
All on-tour complaints should in the first instance be communicated to your tour manager or third-party service provider as many issues can be resolved in a timely manner with proper communication. Failure to do so may result in any claim for compensation to be reduced or denied.
Should you wish to contact Inspiring Vacations directly, please email firstname.lastname@example.org within 30 days from the completion of your package. Communication after this time may result in any claim for compensation being reduced or denied.
Cancellation - bookings made prior to 13 March 2020
A full refund will be available within 48 hours of purchase by emailing email@example.com. Beyond this time, components of your package may begin to be secured and as such your booking becomes strictly non-refundable.
Use of Account Balance or Credit
If you have used an available Account Balance or Credit to make a new booking or towards a payment on an existing booking, please note that this remains non-refundable at all times.
Change of Mind Guarantee - effective from 13 March 2020
If you have made your booking using an available "Account Balance", these terms will not apply.
Refundable deposit within 28 days of purchase:
Transferrable second installment up until 90 days before scheduled departure:
The second installment for the following tours may only be transferred up until 120 days prior to departure:
For the avoidance of doubt, any indication that may be provided as to a refund available to you should be taken as an estimate and may be dependent on funds being returned by independent third-parties suppliers.
Errors & Omissions
Information published on the Website may be dependent upon various sources, including from third-party travel providers. While all reasonable care is taken to ensure information is accurate and up to date, errors or omissions may occur from time to time.
Such errors or omissions may include, but are not limited to, circumstances where (a) incorrect pricing prohibits the confirmation of that booking at the published price (b) incorrect inventory prohibits the confirmation of the booking in any form (c) a pricing error results in a materially unreasonable outcome, such as a luxury package secured for $1.00.
In such circumstances, we reserve the right to amend your booking in consultation with you should that error or omission be beyond the reasonable control of Inspiring Vacations. Further, Inspiring Vacations reserves the right to cancel your booking without liability and provide a full refund.
The package terms and itinerary will contain most of the information relevant to your package. Specific booking information will be provided approximately 30 days prior to travel and may be provided as package components are booked at the discretion of Inspiring Vacations. The non-delivery of documentation for any component, such as an airline eticket, should not be taken to indicate the level of fulfilment completed to date.
Any special requests should be detailed in your booking form and, while all reasonable efforts are made to satisfy your requests, Inspiring Vacations will not be liable for any injury, illness or loss of enjoyment resulting from a component service provider’s failure to satisfy your request.
All reasonable efforts will be taken to satisfy seating or cabin requests, however Inspiring Vacations will not be responsible for any changes made at the discretion of the third party provider.
Any request at the time of booking to vary the standard package is on a request basis only and Inspiring Vacations does not guarantee that the request will be met. Any request after booking may be denied at the discretion of Inspiring Vacations. All changes will incur a change fee of $250 per person in addition to any further charges resulting from the request. Where the request requires additional fees, a quote and invoice will be provided which must be paid by the expiry time listed. Payment of the invoice will be taken as acceptance of the quote and any amount paid becomes strictly non-refundable. Where payment is not received by the expiry time the quote will be cancelled and Inspiring Vacations reserves the right to deny any future request. Should an additional quote be provided, Inspiring Vacations cannot guarantee that the same terms and price will be available.
Inspiring Vacations reserves the right to remove from the tour any traveller who’s behaviour is considered inappropriate or not in the interests of other travellers. No refund will be available to anyone removed from the tour for inappropriate behaviour and Inspiring Vacations will not be liable for any additional costs incurred.
Weather and Seasonality Predictions
Across our range of tours and destinations, there will be peak season times of travel, which generally revolve around the best weather expected or local events hosted during a season, Cherry Blossom season in Japan being an example. We rely on weather reports provided at the time of releasing a tour, along with expert information provided by our local partner, when it comes to highlighting which of our departure dates fall over peak season. While every effort is made to ensure that we schedule our tours over the most favourable time to experience local events, changes in expected weather conditions will have an impact on these predictions, which unfortunately is beyond our control. Customers will not be entitled a refund or compensation should their tour be impacted by a change in weather or seasonality predictions.
Bookings Through A Travel Agent
Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of Inspiring Vacations in respect to any monies paid to your travel agent unless and until Inspiring Vacations notifies you (by way of a booking confirmation advice or payment receipt advice) that monies have been received by Inspiring Vacations. Inspiring Vacations reserves the right to cancel any ticket or booking or refuse to carry any passenger where payment has not been received by Inspiring Vacations within the specified time.
Changes or Cancellation by Inspiring Vacations
Inspiring Vacations endeavors to provide you with all the services confirmed to you at the time of your booking. However, Inspiring Vacations plan arrangements a long time in advice of your departure date using independent suppliers such as airlines, hotels, etc. over whom we have no direct control. On occasions that changes do have to be made, Inspiring Vacations reserves the right to cancel or amend bookings accordingly and will not be liable for any other expenses or loss incurred.
Force majeure means the occurrence of an event that is beyond Inspiring Vacation’s reasonable control and which could not have been reasonably prevented by Inspiring Vacations, which includes, but is not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disasters (including but not limited to flooding, fire, earthquake, landslide, adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in law, meaning enactment, amendment (including repeal) in the law or administration of any law in New Zealand or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation determination, by-law, declaration, licence and the common law as applicable from time to time.
Termination of Booking Contract or Change to Travel Arrangements due to Force Majeure
If Inspiring Vacations, in its reasonable opinion, considers that any Force Majeure event prevents Inspiring Vacations (whether directly or indirectly through its employees, contractors, subcontractors and agents) from lawfully or safely providing any products or services subject to the booking contract with you, Inspiring Vacations may immediately by written notice: (a) terminate your booking contract (in whole or in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs.
Limitation of Liability in the Event of Force Majeure
In the event of a force majeure event making it impossible or unsafe for Inspiring Vacations to deliver all or part of the package, Inspiring Vacations will refund the customer for the unperformed part of the package less any reasonable losses incurred before cancellation. Losses may amount to a substantial proportion of the booking price. Inspiring Vacations will use its reasonable endeavors to minimise losses incurred by customers. Customers must take out travel insurance to protect themselves against loss in the circumstances.
Limitation of Liability
Our packages may comprise the services of multiple independent providers who are not agents or employees of Inspiring Vacations and whose day to day operations are beyond the control of Inspiring Vacations. While all care is taken in selecting those providers, Inspiring Vacations is not responsible for the provision of that service or for any resulting injury, illness or loss of enjoyment. By purchasing your package, you acknowledge and assume the inherent risks associated with your chosen destination or package activities. It is the customer’s responsibility to familiarise themselves with the terms and conditions applicable to each service provider.
Inspiring Vacations accepts no responsibility for any death, injury, illness, loss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its control.
Any term, condition or warranty expressly or implied by statute or otherwise in respect of the holiday packages contained in the brochure are excluded to the full extent permitted by law. Nothing in these booking conditions excludes, restricts or modifies the application of the Competition and Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced.
To the full extent permitted by law, Inspiring Vacations’ liability arising under or in connection with these booking conditions: (a) is limited to the resupply of the package purchased or the equivalent cost of supplying that package; and (b) excludes liability for any indirect or consequential losses suffered by you or any third party however caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to you or any other party.
You agree to indemnify Inspiring Vacations and its directors, officers and employees against any loss, including legal fees, or liability arising from your own conduct or breach of this agreement.
These terms are governed by the laws of Victoria, Australia.
nib Travel Insurance
Inspiring Vacations, ABN 22 623 610 711 is a distributor of nib Travel Services (Australia) Pty Ltd (nib), ABN 81115 932 173, AFSL 308461. Before deciding to purchase this product, read the Product Disclosure Statement as provided HERE. This insurance is underwritten by certain underwriters at Lloyd’s.
Updated 19 June 2020
Promotion Terms & Conditions can be found HERE.
Corrections can be found HERE.
Previous Terms & Conditions which may be applicable to existing bookings can be found HERE.
NRMA Member Benefits Scheme Offer ("The Offer")
Inspiring Vacations is a partner of the NRMA Member Benefits Scheme, members are able to redeem an Offer (detailed below) that is subject to the following terms and conditions:
• The Offer is not available in combination or conjunction with any other discount offer.
• The Offer can only be redeemed at the time of booking by: Entering a valid NRMA membership number
• The Offer is not available to travel agents and must be purchased by the customer directly.
Probus Member Benefits Scheme Offer
Inspiring Vacations is a partner of the Probus Member Benefits Scheme. Probus members are able to redeem an Offer (detailed below) that is subject to the following terms and conditions:
• The Offer is not available in combination or conjunction with any other discount offer.
• The Offer is not available to travel agents and must be purchased by the customer directly.
• The Offer is only available if redeemed (in accordance with the requirements below) at the time of booking.
• The Offer was first made available Monday 25th March, and only bookings made on or after this date were eligible to take advantage of the offer.
• Inspiring Vacations reserves the right to withdraw this offer at any time.
Probus Member Benefits Scheme Offer ("The Offer")
For bookings with a total value of $4,000 or greater, the customer will receive a Visa or Mastercard cash card with $250. Additionally, where the booking includes a departure from Melbourne, Sydney or Brisbane, the customer will receive a free airport lounge pass. For bookings under $4,000 in value, the customer will receive a visa or Mastercard cash card with $150.
The Offer can only be redeemed at the time of booking by:
• Entering a valid Probus membership number into the special request field, or
• Quoting a valid Probus membership number over the phone to a customer support representative.