Management of personal information is taken very seriously by Inspiring Vacations and all information collected is handled according to the Australian Privacy Principles (APPs) as directed under the Privacy Act 1988 (Cth).
Any information or an opinion about an identified individual or a reasonably identifiable individual is consider personal information. Such information might include name, address, phone number, date of birth, medical conditions or passport details. Information that has been de-identified is no longer consider personal information.
In order to fulfil bookings made with Inspiring Vacations, it is necessary and unavoidable that we request certain personal information. All information is handled according to this policy and we only request information that is necessary to produce the highest quality travel service.
During our booking process, you will typically be asked to provide your full name, date of birth, passport number, passport expiry, nationality, mailing address, email address, travel preferences, emergency contact details and any medical conditions that might impact the operation or continued safety of all those travelling. Under the Inspiring Vacations Terms & Conditions, it is necessary to provide such information in order for us to process your booking.
Credit card details are not collected by Inspiring Vacations and nor should they be volunteered. All credit card details are processed by eWay, our trusted third party payment gateway that is fully compliant with the Payment Card Industry Data Security Standards (PCI DSS). We may collect bank details for the purposes of processing refunds.
Various non-identifiable information is collected in relation to every visitor to our site, or who otherwise interacts with us electronically. Such details may involve geographical tagging, cookies, IP address, onsite behaviour and interaction with digital marketing on third party websites. This information cannot be associated with any individual and is used to constantly improve the service provided to you. Any cookies used cannot access information stored on your computer.
Inspiring Vacations will communicate with you on an anonymous basis where it is practical to do so and there is no legal requirement to request your true identity.
Information is primarily obtained through customer booking forms, however any interaction with Inspiring Vacations may involve the provision of personal information. This might include email, phone, social media, account registration or online chat. That information may be provided by you directly or by someone else to whom you have provided consent to submit personal information. If you are providing personal information with regards to a third party, you acknowledge that you have received their consent to do so.
The completion of a booking with Inspiring Vacations, the provision of personal information through any other means, or the continued use of this website, all of which are entirely voluntary in nature, shall be taken as consent to use such information in a manner outlined in this policy.
It is necessary and unavoidable that we collect personal information for the primary purpose of fulfilling bookings or requests for quotes made with Inspiring Vacations. As such, this information will be communicated to third party service providers including airlines, hotels, tour operators and other transport or travel operators. Where personal information is withheld, it may not be possible for such services and any other provided by Inspiring Vacations to be provided. Certain personal information may also be requested in order to respond to an enquiry.
Personal information may also be used for other secondary purposes reasonably expected to be carried out by Inspiring Vacations, including those related to administration, fraud, marketing, content improvement, research, statistical analysis, resolving technical issues and quality control.
Information may also be provided to government bodies where required to do so by law.
Personal information will be held by Inspiring Vacations until it is no longer required for any of the listed functions at which point it will be deleted or destroyed. This may extend beyond the completion of your travel.
Your personal information will never be sold to third parties but may be transferred in the event of a business sale, merger, change of control, transfer of assets or any other reorganisation.
Information will generally be stored in an electronic format, but may also be in paper form. Personal information is limited to only those who require such access in order to fulfil their duties. Access is restricted by passwords or through physical restrictions and stored in secure onsite and offsite facilities. All contracts with third party providers require the same privacy procedures be followed.
Due to the nature of our service, it is necessary that personal information be provided to both Australian and foreign third parties. Your information may be disclosed to foreign third party operators who may or may not operate in the country of your destination. Personal information will only be disclosed where we believe it is necessary to fulfil your booking, that the third party is compliant with enforceable laws similar to the APPs and you have consented for us to do so or it is otherwise required by law.
You will only receive marketing material where you have provided consent. You may choose to opt out of our mailing list at any time by following the unsubscribe link in the footer of every marketing email or by emailing email@example.com. By necessity, you will continue to receive email communication in relation to your booking.
Should you become aware of incorrect personal information held by us or have any concerns over the information held by us, please direct your correspondence to Level 2, 420 St Kilda Rd Melbourne VIC 3004 or email firstname.lastname@example.org.
You have the right to request that we disclose certain information to you with regards to this policy and your personal information as well as the right to request that we delete your personal information, provided an exception does not apply. To make a request, please email email@example.com.
You may also 'opt out' of the sale of your personal information, which can be requested by emailing support@inspiringvacations.
All requests must include your name, email address or phone number and the nature of your request for verification purposes. If you are unable to be identified from the information provided, further details will be requested. Any requests from an authorized agent must be accompanied by the consumer's written permission. We will respond according to our standard customer service response times.
No consumer will be discriminated against for exercising their rights under the CCPA.
We may collect the following categories of information from customers:
Identifiers - including name, postal address, passport details, email address and phone number.
Personal information - including, in addition to the Identifiers listed, insurance details, relevant medical information, vaccination status, medical test results and physical characteristics.
Protected characteristics - including, gender, citizenship, age, relevant disabilities and relevant medical conditions.
Commercial information - including purchasing history.
Biometric information - not applicable.
Internet activity - including contact or visitation history.
Geolocation - physical visitor location and travel location.
Sensory information - not applicable.
Professional or employment information - not applicable.
Non-public education information - not applicable.
Inferences drawn from other personal information - including potential related product or buying preferences.
In the previous twelve months, personal information has been disclosed to third-party travel providers and other service providers for the purposes of fulfilling travel bookings. In the previous twelve months, we have not sold any personal information.
Policy updated 31 August 2021