Please carefully read the following terms and conditions as by using this Website or purchasing any of the products or services offered by Inspiring Vacations UK Limited, company number 11714584, trading as Inspiring Vacations, you agree to have read, understood and be bound by these terms as well as the terms specific to each package and published on the relevant package page and which supersedes all prior agreements or understandings. References to Website refer to www.inspiringvacations.com/uk and references to Package refer to the product purchased on the Website and all of its advertised components.
Inspiring Vacations UK Limited operates as a disclosed agent on behalf of Inspiring Vacations Pty Ltd (Australia) who is the principal and operator of all travel Packages and travel products available for purchase on the inspiringvacations.com/uk website.
All care is taken to ensure that the information published on the website with regards to the destination, package or its components is accurate. In some cases, the information provided may serve only as a guide and actual circumstances may differ whilst on tour, such as routing or accommodation. Material published on the Website should not be viewed as advice and is provided for information purposes only. We recommend that you familiarise yourself with the components of the package prior to purchase. Inspiring Vacations reserves the right the alter Website information at any time without notice.
Inspiring Vacations reserves the right to restrict access to the Website, from communicating with Inspiring Vacations or from completing a booking for any reason and at any time at its sole discretion.
You agree not to use the website in any way that interferes with its normal operation. Any data gather or extraction methods are strictly prohibited without prior consent. Any information or intellectual property owned or licenced by Inspiring Vacations and published on the Website shall not be copied or commercialised without the prior consent of Inspiring Vacations. Where payment is processed on the Inspiring Vacations website, you warranty that the details used are your own or those of a third party who has consented for you to use those details and that you are fully responsible for their use.
The company has been licenced by the Civil Aviation Authority of CAA House, 45-59 Kingsway, London WC2B 6TE under ATOL number 11519. When you book with Inspiring Vacations, you will be issued with an ATOL Certificate describing your package and applicable protection. Further information can be found on the ATOL Website here: https://www.caa.co.uk/atol-protection/
In order to view full product details and make purchases using the Website, users must sign up.
By signing up as a member, you accept and agree that:
- you will be subject to and will abide by the terms and conditions in this document
- you will be added to the Inspiring Vacations email marketing list which will result in your receiving correspondence and marketing information. You can unsubscribe from receiving this marketing information at any time.
Payments made to Inspiring Vacations by credit card or paypal may be subject to transaction fees.
The completion of a booking may request a deposit or full payment and all prices are detailed prior to booking on the Website unless varied by promotional campaigns or special offers, the application of which will be subject to the terms specific to that campaign or offer. All prices are on a per person twin share basis. It is the customer’s responsibility to review their order prior to payment as refunds may not be available or cancellation fees may apply should you choose to cancel. You are responsible for making all payments, including any additional charges arising from optional activities or variations and any final payment should only a deposit have been paid, regardless of whether your booking contains other travellers or you are purchasing on behalf of another party.
Published prices are for a limited time only and may change from time to time for reasons including but not limited to fluctuations in the cost of the package components or special offers. Inspiring Vacations reserves the right to vary the price of its packages at any time and without notice or to vary the required deposit amount. Inspiring Vacations reserves the right to change prices at any time without notice. Purchases made prior to a decrease in price will not be entitled to a refund equal to the difference in the amount paid and the new price or for their deposit amount to be adjusted. Further, prior purchases will not be required to contribute further payment following an increase in price. As a result, customers travelling on the same departure may have been charged different amounts and refunds will not be available for any differences in pricing.
All bookings should be reviewed upon confirmation to ensure all details are correct and to communicate any errors as soon as possible.
Where a comparative price is displayed next to the advertised price, it should be taken as a comparison to a product of similar duration, standard of travel and inclusions to that destination that is available for sale to the public for a similar time of travel. Where a comparative product of the same duration cannot be found, an average price per day may be used. Where a comparative product of similar inclusions cannot be found, the products of multiple providers may be combined to produce a comparative price.
All Other Offers
From time to time offers and promotions will be made available to customers either directly by Inspiring Vacations or through 3rd party channels and websites. Unless explicitly stated otherwise, the following terms and conditions apply to these offers:
Your package will include the various components described on the package page and included in the package itinerary. As the product constitutes an entire package, itemised costings will not be provided and refunds for unused components will not be available.
Anything not described in the package terms or itinerary are not included in your package. Anything specifically mentioned as an Exclusion is not intended to be exhaustive.
Please refer to individual package terms to determine whether travelling with minors is permitted and minimum ages. Where permitted, all travellers under the age of 18 must be accompanied by an adult.
Tipping is an important custom in many parts of the world and may or may not be included in your package. Where tipping is not included, any amount paid is entirely at your discretion. However, in recognition of great service and with regard to local traditions, we recommend you partake in this practice. Guidelines will be provided prior to departure. Where tipping is included in the package, no refund will be available.
The hotels listed in the terms of the package should be viewed as a guide only and, where not available, a hotel of similar standard will be provided. Customers travelling together on the same package may be accommodated in different hotels and no compensation will be provided for being in accommodation different to other travellers. While all care is taken in selecting hotels of an appropriate standard, the day to day operations of the hotel remain beyond the control of Inspiring Vacations and any injury, illness or loss of enjoyment resulting from a fault on the part of the hotel will not be the responsibility of Inspiring Vacations. Requests for specific room types are subject to availability. While all reasonable efforts are made to secure non-smoking rooms, this may not be possible due to local customs.
Transfers may be included in your package and may be on a group or individual basis. Transfers cannot be redirected from an alternative source or to an alternative destination. Should the transfer be missed for any reason, it is the customer’s responsibility to make their way to the necessary destination. No refund will be provided where the transfer remains unused. Should a requested flight variation to arrive early or depart late be arranged, any included airport transfers may not be included and is subject to the terms specific to that package.
Any activity undertaken during any free time whilst on tour is at the discretion of the individual traveller and Inspiring Vacations will not be responsible for any circumstances arising from those activities. This includes shopping and Inspiring Vacations carries no liability for the quality or delivery of any items purchased and the use of any payment method is entirely at the customer’s own risk.
Everyone deserves to be inspired by travel and we welcome anyone seeking to explore the world’s great destinations. Our packages may involve long days, walking, climbing stairs, the carrying of luggage and extreme heat or cold, and we recommend that you familiarise yourself with the package itinerary to ensure the suitability of the package to your abilities. Should there be any hesitations, we recommend you consult a doctor.
At the time of booking, any disability or medical condition that may require assistance while on tour must be disclosed. Inspiring Vacations will make all reasonable efforts to ensure those requirements are catered for, however we cannot guarantee that all component service providers will comply with your request and we will not be held liable for any failure to accommodate your requirements or for any denial of service. Further, Inspiring Vacations will not be liable for any injury, illness or loss of enjoyment resulting from any disability or medical condition. Where a component of a package, or the package in its entirety, is not able to be provided as a result of a disability or medical condition, no refund will be available.
Medical professionals do not accompany any of our tours and it is the customer’s responsibility to obtain any medical assistance required. Inspiring Vacations will not be liable for any costs incurred or for the quality of care provided.
All airfares are arranged with third party airlines according to the terms specific to the product and may be booked at any time after booking at the discretion of Inspiring Vacations. Where no variations have been requested at the time of booking, the Package airfare will be booked with no further correspondence and no further charges will be requested. Where multiple airlines are listed in the Package terms, the airline chosen from that list will be entirely at the discretion of Inspiring Vacations and any change will be subject to availability as well as the payment of resulting charges. Where variations to the Package airfare are requested, Inspiring Vacations will make contact to quote the requested itinerary and invoice for any additional fees.
Once airfares have been booked, regardless of whether details have been provided to the customer, any changes will incur fees from both Inspiring Vacations and the airline. Airfares will be booked according to the information provided by the customer and Inspiring Vacations will not be held liable for any costs resulting from the provision of incorrect information.
In the event of a schedule change, delay or disruption, which remain at the sole discretion of the airline, Inspiring Vacations will not be held liable for any resulting costs, such as those incurred in joining the tour at a different location, or refund any package component not received.
It is the customer’s responsibility to familiarise themselves with the terms and conditions specific to the airline, such as with regards to luggage limits or conditions of carriage, and to regularly check schedules prior to departure for any changes.
We strongly encourage all customers to purchase travel insurance at the time of booking. Inspiring Vacations will not be held liable for expenses incurred as a result of a failure to obtain adequate insurance, including but not limited to medical expenses, loss of luggage, additional transportation due to cruise or airline schedule changes or the impossibility of delivering components of the package or the package in its entirety.
It is the customer’s responsibility to investigate the visa requirements of their intended destination and to ensure they have a valid visa and passport. Your requirements are dependant on your own personal circumstances and Inspiring Vacations is not in a position to provide advice nor be held liable for any denial of service resulting from a failure to procure a valid visa or passport.
It is the customer’s responsibility to be aware of conditions in their intended destination before and during their travel. We recommend you review the information published on https://www.gov.uk/foreign-travel-advice and to register your travel plans.
All on-tour complaints should in the first instance be communicated to your tour manager or third-party service provider as many issues can be resolved in a timely manner with proper communication. Failure to do so may result in any claim for compensation to be reduced or denied.
Should you wish to contact Inspiring Vacations directly, please email email@example.com within 30 days from the completion of your package. Communication after this time may result in any claim for compensation being reduced or denied.
A full refund will be available within 48 hours of purchase by emailing firstname.lastname@example.org. Beyond this time, components of your package may begin to be secured and as such your booking becomes strictly non-refundable.
If you have used an available "account balance" to make a new booking or towards a payment on an existing booking, please note that this remains non-refundable at all times, as per the original terms explained upon issue of the credit note.
Refundable deposit within 28 days of purchase:
For cancellations made within 28 days of paying the deposit on any tour, your deposit can be refunded in full or can be transferred to a new booking should you decide to change to another package or destination. Please note this change of mind guarantee does not apply for bookings made within 90 days of departure, after which time our standard 48 hour cooling off period applies. After this time, your booking becomes non-refundable.
All cancellation or change requests must be advised in writing to our Customer Service Team at email@example.com prior to the cut-off period, to allow us sufficient time to respond and action your request. Should we not hear from you following this time period, your booking becomes non-refundable and you will be issued with a reminder for the second installment due for your booking.
Refund times will vary and the timeframe of which will be advised at time of cancellation. Any refund of deposit will be issued back to the original form of payment.
Transferrable second installment up until 90 days before scheduled departure:
Following the second installment payment and up until 90 days before your departure only, should you wish to postpone your travel or transfer to another package, we can provide you with a credit note of the current balance paid on your booking, to be used to rebook within 18 months of the credit being issued.
Any change request must be advised in writing to our Customer Service Team at firstname.lastname@example.org prior to the cut-off period specified, to allow us sufficient time to respond and action your request. Should we not hear from you once inside 90 days of scheduled departure, your booking remains non-refundable and becomes non-transferrable, and you will be issued with a reminder for the final balance due for your booking.
The second installment for the following tours may only be transferred up until 120 days prior to departure:
Inspiring Vacations reserves the right to cancel a booking at any time at its sole discretion. In such circumstances, Inspiring Vacations will not be liable for any other expenses or loss incurred.
The package terms and itinerary will contain most of the information relevant to your package. Specific booking information will be provided approximately 30 days prior to travel and may be provided as package components are booked at the discretion of Inspiring Vacations.
Any special requests should be detailed in your booking form and, while all reasonable efforts are made to satisfy your requests, Inspiring Vacations will not be liable for any injury, illness or loss of enjoyment resulting from a component service provider’s failure to satisfy your request.
All reasonable effort will be taken to satisfy seating or cabin requests, however Inspiring Vacations will not be responsible for any changes made at the discretion of the third party provider.
Any request at the time of booking to vary the standard package is on a request basis only and Inspiring Vacations does not guarantee that the request will be met. Any request after booking may be denied at the discretion of Inspiring Vacations. All changes will incur a change fee of £150 per person in addition to any further charges resulting from the request. Where the request requires additional fees, a quote and invoice will be provided which must be paid by the expiry time listed. Payment of the invoice will be taken as acceptance of the quote and any amount paid becomes strictly non-refundable. Where payment is not received by the expiry time the quote will be cancelled and Inspiring Vacations reserves the right to deny any future request. Should an additional quote be provided, Inspiring Vacations cannot guarantee that the same terms and price will be available.
The itineraries provided serve as a guide only and may be subject to change without notice and at the discretion of Inspiring Vacations. Itineraries may be altered for reasons including, but not limited to, weather conditions, social unrest, poor road conditions or generally to ensure the safe passage of customers. Itineraries may also be changed due to local circumstances or events. Changes may or may not be communicated prior to departure. Inspiring Vacations will not be liable for any costs resulting from a change in itinerary due to factors beyond its control. Further, customers are not entitled to a refund for itinerary alterations resulting from factors beyond Inspiring Vacations’ control.
Inspiring Vacations reserves the right to remove from the tour any traveller who’s behaviour is considered inappropriate and not in the interests of other travellers. No refund will be available to anyone removed from the tour for inappropriate behaviour.
Inspiring Vacations is making this statement pursuant to the Modern Slavery Act 2015 (the ‘Act’).
Inspiring Vacations UK Limited is a wholly owned subsidiary of the Australian based corporation Inspiring Vacations Pty Ltd and the company’s flight-inclusive travel packages are procured through partnerships across various countries.
The company takes a zero tolerance approach to modern slavery and acts ethically and with integrity to ensure that such crimes do not form part of the company’s supply chain.
We recognise that our relationships with foreign entities gives rise to the risk of association with modern slavery and so we adhere to our commitment through thorough due diligence of our partners and the education of our staff, ensuring that potential risks have been identified and appropriately mitigated.
Any suspected instance of modern slavery must be reported to a staff member’s immediate manager for appropriate escalation.
This statement has been signed and approved by a director of Inspiring Vacations UK Limited for the financial year ended 30 June 2020.
Our commitment is to provide the highest quality service to every customer that books with Inspiring Vacations. We guarantee that you will be contacted by your dedicated customer support agent both before you depart and after you return and, if we don’t, your trip with us will be free.
Contact may be by email or phone or any other method
An attempt to contact will constitute contact with the customer regardless of whether there is a failure to connect, such as by having an incorrect email address or leaving a recorded voice message.
Contact by Inspiring Vacations will constitute contact under the guarantee regardless of the customer’s failure to respond to that contact.
Contact will be within seven days of departure and seven days of return.
Your departure and return date will be according to the standard package booked and will not take into account, for example, any extensions, early arrivals or late departures.
Any claim of a failure to contact undert his guarantee must be made in writing to email@example.com within 30 days of your return.
Weather and Seasonality Predictions
Across our range of tours and destinations, there will be peak season times of travel, which generally revolve around the best weather expected or local events hosted during a season, Cherry Blossom season in Japan being an example. We rely on weather reports provided at the time of releasing a tour, along with expert information provided by our local partner, when it comes to highlighting which of our departure dates fall over peak season. While every effort is made to ensure that we schedule our tours over the most favourable time to experience local events, changes in expected weather conditions will have an impact on these predictions, which unfortunately is beyond our control. Customers will not be entitled a refund or compensation should their tour be impacted by a change in weather or seasonality predictions.
Despite any change in weather, we are confident that you will have a wonderful time on-tour, and your Tour Guide will be there to ensure that you have an enjoyable and seamless travel experience
Force majeure means the occurrence of an event that is beyond Inspiring Vacation’s reasonable control and which could not have been reasonably prevented by Inspiring Vacations, which includes, but is not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disasters (including but not limited to flooding, fire, earthquake, landslide, adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; (d) epidemics, pandemics, quarantines or any other public health crisis; or (e) change in law, meaning enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation determination, by-law, declaration, licence and the common law as applicable from time to time.
Our packages may comprise the services of multiple independent providers who are not agents or employees of Inspiring Vacations and whose day to day operations are beyond the control of Inspiring Vacations. While all care is taken in selecting those providers, Inspiring Vacations is not responsible for the provision of that service or for any resulting injury, illness or loss of enjoyment. By purchasing your package, you acknowledge and assume the inherent risks associated with your chosen destination or package activities. It is the customer’s responsibility to familiarise themselves with the terms and conditions applicable to each service provider.
Should any component of your package or the package in its entirety be cancelled or altered in any way due to forces beyond Inspiring Vacations’ reasonable control, including a force majeure event, Inspiring Vacations will not be liable for any costs, injury, illness or loss of enjoyment resulting from that cancellation or alteration. Further, Inspiring Vacations will be under no obligation to refund any amounts paid by the customer. We recommend all customers obtain adequate travel insurance upon booking your package to provide protection against such events.
To the extent permitted by law, Inspiring Vacations’ liability is limited to the resupply of the package purchased or the equivalent cost of supplying that package.
You agree to indemnify Inspiring Vacations and its directors, officers and employees against any loss, including legal fees, or liability arising from your own conduct or breach of this agreement.
These terms are governed by English law and any disputes, claims or other matters will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.